Terms & Conditions
By accessing our website, creating an account or placing an order with Aw’s Market, you agree to the following Terms and Conditions.
1. Orders and Acceptance
All orders are subject to product availability, successful payment and acceptance by Aw’s Market. Receiving an order confirmation does not guarantee that every item is available. If an item is unavailable, we may contact you to arrange a suitable replacement, store credit or refund.
We reserve the right to reject or cancel an order due to pricing errors, suspected fraud, payment issues, stock shortages or incorrect product information. Any amount paid for a cancelled item will be refunded.
2. Product Information and Images
We take reasonable care to ensure that product descriptions, prices and images are accurate. However, product images are for illustration purposes only. The actual colour, size, shape, cut, fat content, packaging and appearance may vary due to the natural characteristics of fresh meat and seafood or changes made by suppliers.
Such reasonable differences do not mean that the product is defective or incorrectly supplied.
3. Product Weight
The weights shown for fresh meat, seafood and other weight-based products are approximate unless clearly stated otherwise.
Actual weight may vary because products differ naturally in size and may lose weight during cutting, trimming, cleaning, deboning, portioning or processing. For example, a product listed as approximately 500g may be supplied slightly above or below that weight.
Where a product is charged according to actual weight, the final price may be adjusted accordingly. By placing an order, you accept reasonable weight variations. If there is a significant difference, we may contact you before processing the order.
4. Prices and Payment
All prices are stated in Singapore dollars unless otherwise indicated. Delivery charges, service fees and applicable taxes will be shown before checkout.
Payment must be successfully completed before an order is processed. Promotions, discount codes, vouchers and reward points cannot be exchanged for cash and may be subject to separate conditions, minimum spending requirements and validity periods.
If an incorrect price is displayed due to a technical or administrative error, we may cancel the affected item and provide a refund.
5. Product Availability and Substitution
All products are subject to availability. Stocks may run out even after an order has been submitted.
We will not substitute an unavailable item with a different product without your approval. If we cannot contact you within a reasonable time, we may remove the unavailable item and refund the amount paid for it.
6. Delivery
Delivery dates and time slots are estimates and are not guaranteed. Delays may occur due to traffic, weather, high order volume, supplier delays or other circumstances beyond our reasonable control.
Customers must provide complete and accurate delivery details and ensure that someone is available to receive the order. If delivery cannot be completed because of incorrect information, restricted access or no one being available, additional redelivery charges may apply.
Once an order has been delivered to the address provided, placed at an agreed location or received by an authorised person, the delivery will be considered completed.
7. Storage and Food Safety
Customers should inspect their order immediately upon delivery and store all products according to the storage instructions provided.
Chilled and frozen products should be placed in suitable refrigeration or freezer storage as soon as possible. Aw’s Market will not be responsible for deterioration caused by delayed collection, improper storage, mishandling, repeated thawing and freezing, or leaving products unattended after delivery.
Customers are responsible for checking product ingredients and allergen information before consumption. Please contact us before ordering if you have a serious food allergy or specific dietary requirement.
8. Returns, Refunds and Quality Issues
Due to food safety and hygiene requirements, fresh, chilled, frozen, cut-to-order and other perishable products cannot be returned or refunded because of a change of mind.
Missing, incorrect, damaged or unsatisfactory products must be reported within 24 hours of delivery. Please provide your order number, a description of the issue, clear photographs and, where possible, the original product and packaging.
We may request that the product be kept for collection or inspection. After reviewing the claim, Aw’s Market may provide a replacement, store credit, partial refund or full refund, depending on the circumstances. Claims submitted without reasonable supporting evidence may not be accepted.
Nothing in this section limits any consumer rights that cannot legally be excluded.
9. Order Changes and Cancellations
Requests to change or cancel an order must be submitted as early as possible and are subject to our approval.
Once an order has been processed, cut, packed, prepared or dispatched, it may no longer be changed or cancelled. Custom-cut, specially ordered and promotional products are not refundable unless they are defective, incorrectly supplied or otherwise required by law.
10. Promotions and Reward Points
Promotions, vouchers, membership benefits and reward points are subject to their stated terms, validity periods and minimum purchase requirements.
Unless otherwise stated:
Only one promotional code may be used per order.
Reward points and vouchers have no cash value.
Expired rewards will not be reinstated.
Cancelled or refunded purchases may result in earned points being removed.
Promotions cannot be applied after an order has been confirmed.
Aw’s Market may correct points issued due to an error, misuse or cancelled transaction.
11. Third-Party Services
Our website may use third parties to provide payment processing, delivery, hosting, messaging and other services.
These services may be subject to the third party’s own terms and privacy policies. Aw’s Market is not responsible for interruptions, delays or failures caused by third-party systems or circumstances outside our reasonable control. However, we will provide reasonable assistance where the issue relates to an Aw’s Market order.
12. Intellectual Property
All content on the Aw’s Market website—including our business name, logo, photographs, product descriptions, graphics, designs, videos and promotional materials—is owned by or licensed to Aw’s Market.
Such content may not be copied, downloaded, reproduced, modified, distributed, published or used for commercial purposes without our prior written permission.
13. Limitation of Liability
To the extent permitted by law, Aw’s Market will not be responsible for indirect or consequential losses resulting from the use of our website or products.
We are not responsible for losses caused by incorrect information provided by the customer, improper handling or storage after delivery, misuse of products, unauthorised account access caused by the customer, or events outside our reasonable control.
Nothing in these Terms excludes liability or statutory consumer rights that cannot be excluded under Singapore law.
14. Personal Data
Aw’s Market may collect, use and disclose personal information to process orders, arrange delivery, manage accounts, provide customer support, prevent fraud and send marketing communications where permitted.
Personal data will be handled according to our Privacy Policy and applicable Singapore data-protection laws.
15. Changes and Governing Law
Aw’s Market may update these Terms and Conditions by publishing the revised version on our website. The updated Terms will apply to orders placed after their effective date.
These Terms are governed by the laws of Singapore, and any disputes will be subject to the jurisdiction of the Singapore courts.
Business name: Awsmarket Pte Ltd
Contact: +65 8363 1286 | [email protected]